Digital waste tracking is now mandatory for receiversThe guide

Messaging that knows
which job means.

Real-time chat between the office, drivers, and operatives - with job context attached. No more 'which load?' across three different apps.

Two waste operatives in hi-vis jackets talking beside a refuse lorry in a fenced depot yard

Talk in context

Every message tied to the work.

Job-context threads

Open a chat from a job and everyone sees the load, the site, and the customer.

Group messaging

Broadcast to all drivers, a depot, or a single crew.

Announcements

Pin notices everyone needs to see - route changes, site closures, safety alerts.

Photos & attachments

Send a photo from the cab straight into the thread for the load.

Read receipts

See whether the driver actually got the message before they left the yard.

History on the record

Conversations stay attached to the job for later reference.

Replace the WhatsApp groups

One place, on the record.

Operational chat usually sprawls across personal WhatsApp groups with no link to the actual work. Team chat keeps it in the system, attached to jobs, and auditable.

  • Tied to jobs

    Every thread carries the load and site it's about.

  • Not on personal phones

    Conversations stay with the business, not in someone's WhatsApp.

  • Searchable later

    Find what was agreed about a job weeks ago.

Office coordinator at a portacabin door talking with a driver holding paperwork, lorry parked in the yard behind

Questions

Good to know.

01Does chat work on the driver app?
Yes. Drivers chat with the office directly from the driver app, with the current job's context attached, even on a low-end phone.
02Can I broadcast to the whole fleet?
Yes - group messaging and pinned announcements let you reach everyone, a depot, or a single crew at once.

Digital waste tracking is live

The mandate is here.
Automate compliance.

Receiving sites in England and Wales have had to record every load digitally since 1 October 2026. Start a 14-day free trial in minutes, cancel any time before it ends, and file every load from day one.

DEFRA API integrated · EA carrier verification · UK data residency