Cookies
Cookies are small files a website saves in your browser. We only set the ones needed to run the site until you say yes to more. This page lists every one we use, who sets it and how long it stays.
| Cookie | Who sets it | What it does | How long | Type |
|---|---|---|---|---|
| ls_consent | LoadSnap | Remembers the cookie choice you made | 12 months | Needed to run the site |
| sb-auth-token | LoadSnap | Keeps you signed in to your account | Until you sign out | Needed to run the site |
| ls_customer | LoadSnap | Tells the website you have signed in before, so it does not ask a customer for their details again | 12 months | Needed to run the site |
| ls_aff | LoadSnap | Only while you sign up with Google, holds the partner code you gave so it is not lost on the way | 30 minutes | Needed to run the site |
| ls_ref | LoadSnap | Set only when you follow a customer's referral link, so they are credited if you join | 90 days | Needed to run the site |
| intercom-id | Intercom | Recognises you when you come back to a chat | 9 months | Chat and booking |
| intercom-session | Intercom | Keeps your chat open between pages | 7 days | Chat and booking |
| intercom-device-id | Intercom | Tells your devices apart in a chat | 9 months | Chat and booking |
| __cf_bm (on cal.com) | Cal.com | Protects the demo booking calendar from bots | 30 minutes | Chat and booking |
| _ga | Google Analytics | Tells one visitor from another when counting visits | 13 months | Counting visits |
| _ga_* | Google Analytics | Keeps track of a visit while it lasts | 13 months | Counting visits |
| _gcl_au | Google Ads | Links a sign-up to the Google advert clicked | 90 days | Adverts |
| ls_aff | LoadSnap | Remembers a partner's link you followed, so they are credited if you join on a later day | 90 days | Adverts |
| __obref | ChatGPT Ads | Links a sign-up to the ChatGPT advert clicked | 12 months | Adverts |
| __cf_bm, _cfuvid (on openai.com) | ChatGPT Ads | Protects OpenAI's advert service from bots | Up to 30 minutes | Adverts |
Changing your mind
Use Cookie settings at the bottom of any page to turn any type on or off. Turning a type off stops it straight away and removes the cookies we can remove. We ask again after 12 months, or sooner if we add a new type of cookie.
The LoadSnap app you sign in to uses the cookies it needs to run, and the support chat you open from it. Questions about cookies or your data go to info@loadsnap.co.uk. Our privacy policy has the rest.